Frequently Asked Questions

Archive 2024-2025

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Additional Resources

School Information

Account Information

Benefits

Benefit Information

Enroll/Cost

Am I Eligible to Enroll My Dependents in Dependent Care?

Online Dependent Enrollment Periods

Autumn Entry (Annual) - 08/15/2024 - 09/30/2024
Winter Entry (New Students) -
11/25/2024 - 01/30/2025
Spring Entry (New Students) -
02/25/2025 - 03/31/2025
Summer Entry (New Students) -
05/20/2025 - 06/30/2025

Dependent Online Enrollment

Dependent Cancellation of Coverage

Request a Waiver

If you choose not to participate in Cardinal Care, you'll need to request a waiver from Cardinal Care coverage each academic year by the applicable deadline. If you do not submit your waiver by the applicable deadline, and there is not enough time to process your request, your request for waiver may be denied. It is important you meet the applicable deadlines listed below. 

Once you've submitted the request to waive Cardinal Care coverage, your request will be reviewed. If it is determined that your alternative insurance policy meets the minimum standards for coverage, your request for a waiver will be approved and you will be removed from Cardinal Care coverage. 

If it is determined that your insurance policy does not meet the required minimum standards, your request for a waiver will be declined and you will remain enrolled in Cardinal Care for the remainder of the academic year. 

In either scenario, you will receive an email immediately letting you know that your request for a waiver has been submitted. This is NOT an approval of your request for a waiver. Once a waiver determination is made, you will receive an email notification within 10 business days of your submission with the status of your request.

You may submit a request to waive Cardinal Care coverage during the following waiver periods:

Autumn Quarter Entry (Annual) - 08/15/2024 - 09/15/2024

Winter Quarter Entry (New Students) - 11/25/2024 - 12/15/2024

Spring Quarter Entry (New Students) - 02/25/2025 - 03/15/2025

Summer Quarter Entry (New Students) -  05/20/2025 - 06/15/2025

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 480-4161
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Telehealth Solution

24/7 Teladoc

OnCall

Travel Assistance
1 (866) 525-1956
US and Canada
1 (603) 328-1956
Anywhere in the world

24-Hour Nurseline

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected